Grace Period & Return Policy

Grace period


It can sometimes happen that you want to send an order return. 
Perhaps because the product yet don't like or maybe there is another reason why you wouldn't want to have the order yet. 
Whatever the reason is, you have the right up to 14 days after receiving your order without giving any reason to cancel.


You have once again after cancellation 14 days to return your product. 
You will then get the full order amount including shipping credited. 
Only the cost for return of your home to the webshop for own account. 
These costs amount to approximately 6.50 per package, please refer to your carrier's website for exact rates. 
If you use your right of withdrawal, the product and – if possible – the entrepreneur in the original condition and packaging to be returned. 
To exercise this right, please contact us at [email protected] 
We will then specifying the order amount within 14 days of notification of your return refund provided the product is returned already in good order.


If the product is damaged or the packaging more damaged beyond what is necessary in order to try the product, then we can pass on to you this depreciation of the product. 
Treat the product so carefully and make sure that it is properly packed in a return.


Product Exchange?


Do you want to exchange your product? That's no problem at all we can exchange if  product is un-used and returned back in original package.








Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


Additional non-returnable items:
* Gift cards
* Some health and personal care items


To complete your return, we require a receipt or proof of purchase.


Please do not send your purchase back to the manufacturer.


There are certain situations where only partial refunds are granted: (if applicable)


* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery


REFUNDS (if applicable)


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.




If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]


SALES ITEMS (if applicable)


Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


EXCHANGES (if applicable)


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Heideveld 13, Nieuw Vennep, NH, 2151LT, Netherlands.




If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.


If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.




To return your product, you should mail your product to:

Brightsign Store

Heideveld 13, 2151LT

Nieuw Vennep, NH,



You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are refundable. If you receive a refund, the cost of return shipping will not be deducted from your refund.


Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.